Refund Policy

Returns Window is a provision by respective sellers directly, under this policy the option of exchange, replacement and/ or refund is offered by the respective sellers to the customer. All products listed under a particular category may not have the same returns policy. For all brands, the policy on the product page shall prevail over the general returns policy of nextzenshop.com. Do refer the applicable return policy for the respective items on the product page for any exceptions to the table below.

The return policy is divided into three parts, do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1

Clothing and Watches:


Customer has to report within 10 days, refund, replacement or exchange will be provided.

All Electronics and large appliances:

Customer has to report within 10 days, replacement will be provided as per manufacturer’s policy.

For products requiring installation:

Returns shall be eligible only when such products are installed by the brands’ authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window of 10 days, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

 

In any case, only one replacement shall be provided.

For all functionality related issues, do contact the brand authorized service center directly.


No Returns categories 


Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.


Part 2


Returns Pick-Up and Processing


In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:


Correct Product- IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.


Complete Product- All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.


Unused Product- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.


Undamaged Product- The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.


Undamaged Packaging- Product's original packaging/ box should be undamaged.


The field executive will refuse to accept the return if any of the above conditions are not met.


For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller (nextzenshop.com).


Part 3

General Rules for a successful Return


1.   In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.


2.   During open box deliveries, while accepting your order, if you have received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. 


3.  For products where installation is provided by nextzenshop.com’s service partners, do not open the product packaging by yourself. nextzenshop.com’s authorized personnel shall help in unboxing and installation of the product.